I've ordered twice online and both times I've had to have phone conversations re my orders. The second time I ordered money was taken from my account but no goods were received. On phoning about this I was told they were holding all of my items until the souvenir Clyde was back in stock in December. Now while I knew Clyde was not going to be in stock until December I was really peeved to find out that I'd paid for goods in August but not getting any of them until December. I've not dealt with any company that's done that before. Especially as everything else was in stock. After my phone call I received everything but Clyde....in my opinion the way it should have been in the first place.