NO INITIAL EMAIL WAS RECEIVED WHEN THE ORDER WAS PLACED TO CONFIRM THE ORDER. Member of staff said some difficulty with Hotmail so I gave an alternative and a pdf copy was sent to that. After 10 working days I had no further update on the items 'on order' so rang to query. We discussed amendments to the order as one item was no longer available. The person was very polite and helpful and SAID THAT SHE WOULD PUT THE ORDER ON HOLD UNTIL 18TH AUGUST as we were going away. When we arrived home yesterday, August 16th, we find that THERE HAVE BEEN THREE ATTEMPTS TO DELIVER THE PARCEL ALREADY AND THAT THE PARCEL HAS BEEN RETURNED. There has been NO EMAIL, which the original said there would be, to let us know that delivery was due and tracking details. This has been very disappointing only let down in an otherwise superb Commonwealth Games experience. I trust the parcel is sent back to us at the first opportunity at no extra charge. PLEASE UPDATE ME ON THE SITUATION.