Ordered a pair of Tiffany glasses a week before Christmas heard nothing then received update said they were sent to lab then took another week to say they were on way then nothing phoned them sat waiting for nearly an hour spoke to gentlemen who said they were being delivered by ups then told me ups had sent them back said he would look for them have them sent out with royal mail 24 hour tracking again heard nothing phoned again waited another 40 minutes spoke to a useless lady said she had to speak to Sam she phoned back told me couldn’t find them said they didn’t have any more would I like refund or choose another pair said I would like a refund no apologie very rude waste of time still waiting for refund