Well I have to give credit where credit is due! I was quite surprised to find all these negative reviews here - maybe it's the case that someone is more likely to complain, than they are to give a compliment. But my service has been excellent so far. I had 4 trial pairs, with free flrefundable postage. Out of which1 was great, so I did the BOGOF offer with 40% off, ended up paying around £50 quid for 2 pairs of glasses woth a prescription. Bargain! They sent me messages all through the purchase process, and the prescriptions I ordered came within 3 days. The glasses feel as strong as any sub £120 frames I would buy from specasavers etc, I mean maybe they will fall apart but I've been wearing them for a few days and they seem good quality! So here we are, my 5 star review which is apparently different to everyone else's experiences!