Extremely poor post sales service! Glasses order on the 21st of October, now the 14th of November and the order is still "not processed. After phoning customer services several times, I have been given the same line which is "Your complaint has been escalated and one of our complaints team will contact you in the next 24 to 48 hours." I have been told this 3 times now and I am still to have an email replied to or be contacted about my complaint. I have been given no solid answer to why the order has not been processed after being called by someone on the phone that all the necessary prescription details have been added correctly and that the order will now be processed. This never materialised. I was also "offered" a As a gesture of our apology, we would like to offer you a one-time discount code, CSX40, which provides 40% off your next purchase with us." I'm afraid I find the above ludicrous due to the nature of the complaint here. We are discussing an extremely ongoing unsatisfactory experience with your organisation and you are looking to offer me a code which gives me 40% and is readily available on your website for a future purchase. With the level of after sale service I am currently receiving, why would I buy from your organisation again? Truly shocking post sales communications which have been riddled with lies, no follow ups to my calls and emails, and no solid answers or next steps in place at all regarding when the glasses order will be "processed." Order your glasses at your pearl with this organisation. You have been warned.