Waste of time and money. I am very stressed with this company and it is affecting my mental health. I've ordered 2 pair of glasses on their buy 1 get 1 offer, only received one pair. After talking to them I got told to send the pair back and order again. Very frustrating, but I've done it as I really needed glasses to be able to do my work. I have ordered the second time just to email me back a few days later that my glasses cannot be made. Half an hour after that email I have received an other email saying that my order is in the lab being made. Being very confused I gave them an other call and didn't really got an answer just that one pair they will do but not the other ( it was the same prescription) so did not have any logic. Because of that I told them to cancel the whole order as I had enough. I got reassured of cancelation and even received a confirmation email about cancelation. Yet 5 days later I have received an email that my order is on the way and my card was charged. When I called I got shaken off with a request a refund respond basically. Not helpful at all and just wasting my time. Here I am waiting for a pair of glasses to be able to send back so I can get a refund, yet I cannot do my work as I cannot see properly without glasses.