I’ve used glasses direct before and no problems. This time however there were numerous problems, having placed your order and parted with your money. I sent my script and was told it would be 5 days to reply to the e mail. Same again when they wanted measurement for Varifocals! Glasses eventually arrived. Varifocals to completely wrong prescription and I was trying to drive in them. Numerous phone calls between 10-20 minutes on phone waiting in queue each time. Sent glasses back. No contact. Phone call said needed other free pair back for full refund and had gone ahead to change the lenses without contacting me. Eventually refunded me but no recompense.Will never use them again. And advise others not to either.