For me the test of a good business is how it handles customers when problems arise. In my case I have a very big + prescription (over +10 with astigmatism) and am knowledgable enough that I easily fall into the irritating customer catagory. I ordered a re-glaze with the 1.74 double aspheric lens option which at £160 is allot cheaper than anything I've seen on the high street. When I received my spectacles I was very dissapointed - they were very thick with poor edge finishing. I suspected stock blanks had been used and contacted Amanda. She immediately appologised and requested by lenses back to she could improve them. What folowed was a slightly longer than average wait as Amanda and her team fought on my behaf to get the order as good as possible. They even sendt a second pair back to the lab and only on the third attempt did they send the finished article back to me. The resut was excellent - a very thin lens with beautiful edge finishing and asphericity on both sides as promised. Is this a company I would use again? Yes. They admitted mistakes, put the customer first and at no point did I feel they wanted to fob me off or want me to go away. That's the mark of a good company - customer first. Thanks. Stephen, Scotland