-- Price: Although the prices were ok at first, there were hidden surcharges (PRISM surcharge). If you seen the same frame at similar price elsewhere, please make sure that GFL prices are really what you pay for. -- Delivery: They don't care about customer's delivery address. My delivery (work place) and billing addresses were different, but they shipped it to the billing address. Obviously, it was not delivered due to my absence at home during office hours. I had to take a half a day day off from work to go and collect it from Royal mail office -- Waiting time: They have a long waiting time (3-4 weeks) as opposed what they claim in their website. They almost forget your order until you explicitly send an email asking for the status. Then they seem to reply such that 'your glasses are due in today but send for glazing today/tomorrow'. This may not happen until you ask for the status next time. -- Packaging is extremely poor without any impact protection. The glass inside its box was also freely moving without any protection (like cloth or some sort of bubble wrap). There is a high chance that this will break the glass (especially non-polycarbonate ones) or the screws in the frames would break loose soon after delivery. If you compare it to Amazon that delivers small cheapo items with massive protection, you'd be surprised about GFL's lack of protection for a £100+ glass. -- Quality: The ONLY good thing that makes me give them 'Normal' is that the glasses are just fine.