I'm not impressed with the quality of service I have received so far. I originally was informed that I needed the PD info for my glasses. Which was fine and it took me a little time to get being that I'm overseas. Once I got the info I emailed it back, but was told I only had one. So once again, I got the combined PD and emailed that info. Then I proceed to ask about an update and was told the info was received and will go to production now. Fast forward to week later, I'm getting an email to state that my case is being closed. So I yet again asked about an update and was told that I still needed to to give info on my prescription ( same info I given the previous week). Long story short, I would recommend always asking for a update on the status. I ordered my glasses almost a month ago and I'm still waiting on them just to be sent with the shipping info.