The customer service is atrocious. I made a mistake and ordered blue instead of black but expected the exchange would be simple and easy. It has been anything but...in addition to several times making reference to it being my fault, they continued to delay sending me a link for return they promised. Also, the website states a customer pays to ship back to Glasses Gallery but specifically says: “For exchanges, return shipping from our office to your door will be sent via standard shipping at no extra cost to you.” And doesn’t stipulate anything about the reason for exchange bring a factor yet I was told I’d have to pay $20 to have the new frames sent to me (which, by the way, is even more than I paid the first time for even expedited delivery.). I WILL NOT be ordering from Glasses Gallery ever again and will share with everyone in my network to avoid them.