I ordered glasses needing them v quickly because I accidentally broke mine. Your service seemed to be exactly what I needed. The glasses were ordered and delivered in 24hrs - impressive. Unfortunately I have a different prescription for each eye and you'd got the lenses the wrong way round. I couldn't use the glasses at all. When I called and confirmed that I'd given my prescription correctly I was told that it would take two days to return the glasses and then another day to prepare them again and get them back to me. I went to a high street optician who repaired my old glasses with new lenses the same day. I'll be getting a refund from you. A mistake is a mistake but you should've said "replacement will be with you in 24hrs". Friendly service on the phone though.