-- I like Global knives a lot. Light and sharp. I bought a lot over the years. -- Price: The price is good on the website and it's tax-free. The price is usually the lowest among all the authorized dealer sites that I compare. -- Shipping: Shipping is way too slow. I live in the East Coast and it usually takes about a week for the product to arrive. It could easily take 10 days from the order date to the delivery date. -- Product Availability: Some products are out of stock for a long time. For example, the whetstone that I am looking for has been out of stock for over 6 months. I signed for an in-stock notification and did receive two emails saying that the product was back in stock, but when I clicked the link a couple of hours later, it was out of stock again. I don't know whether the product is indeed back in stock or whether the email I received is a system error. -- Product Description: The product description can be made better. Adding the weight and length of the product will be helpful. Right now I have to look at multiple sites to find out such information. -- For user experience on the website, the site is quite slow and sometimes unresponsive. I don't have such an issue on other websites.