Extremely disappointed with the service from Global Edulink. I enrolled in the Pearson BTEC Level 4 in Management and Leadership. My issues: • Course is advertised as 12 months self-paced however the first document I received upon enrollment was a list of deadlines to submit assignments! I questioned this with my tutor to see if there was any flexibility and was told to stick to the deadlines! The final assignment is due to be submitted ~8 months into the course, so it's not even a 12 months course! You have access to the material for 12 months but what use is that if you have to have submitted your last assignment by month 8? I work 40 hours a week which is why I chose a self-paced course but this isn't what I got at all! • Secondly, tutor replies are very slow and feedback is unhelpful. I submitted my first assignment draft to my tutor, explaining it's over the word limit, and it took them 4 days to reply with the feedback "write more" next to each question. Nothing else! Ironic on an assignment focused around giving constructive feedback, I feel! How is "write more" suitable feedback for an assignment that's already over the word count? I'm currently trying to get a refund under the Consumer Rights Act. Advice for any folks going through the same issues: they'll tell you that their refund policy doesn't allow refunds once the course has been accessed BUT THIS DOESN'T MATTER! Global Edulink's refund policy DOES NOT supersede or negate your statutory rights as a consumer! The course provider must: • Perform the service with reasonable care and skill • Make sure information that's been given to you about the course - written or spoken - is binding where you’ve relied on it to make your decision If they fail to do either of the above, you are entitled to a refund within consumer rights law. If you're refused a refund after making these points, you're well within your rights to request a chargeback through your bank, providing all the evidence you can! Avoid the company & utilise your rights as a consumer if you're caught out like many others have been.