The PMS course I attended was well presented and delivered and I did achieve a pass in the two exams Foundation and Practitioner which is what the course is designed for. It is not a practical course of experimentation with new techniques you take the knowledge away and do this on your own. There needs to more consideration to pre work, even if it is only having enough time to read the reference material used, such as with PMS the really good manual... A4 x 2 cm thick... no small task. Delegates are all busy people work, home and family and such a large undertaking needs spreading out and planning. I had eight days from the manual arriving and the course starting which due to other commitments only allowed me a couple hours to skim the manual. Our expectation needs managing when we sign up for a course both from our employer and from Global Knowledge. You need to allow fifteen hours to read the manual and supporting material and set aside at least three/four hours each day of the course up to your exam.