I have attended 4 ITIL training courses at the Wokingham office in the last two months. All the sessions have been informative and enjoyable. The atmosphere is quite relaxed, focused and positive. Everything works, except the aircon in the classroom during my last visit, but I understand that has now been fixed. I cannot fault the training. The trainers have all been good communicators, and all very experienced in the subject matter. I have attained good scores in all the exams to date, with the exception of the ITIL LSS which was my first ITIL intermediate-level exam. LSS is a heavy introduction to the ITIL intermediates. I would recommend that candidates do not attempt Service Strategy until after completing the other intermediate modules. I am sure I will be successful when I retake the exam in April. Thanks to all at Global Knowledge for helping me on my way to ITIL Expert certification.