Overall the course provided a good overview of the capabilities of CRM and provided me with a lot of areas for development in my own time. My only criticism was with the method of delivery. With a content-heavy course it was common for the trainer to spend many minutes talking about every tickbox, parameter or setting but very little time on providing context and why it was important to know it. My personal opinion is that each module should have been more interactive to encourage the learner to practice as they are learning instead of listening for 56 minutes and using for 4 out of any given hour on a small lab. The manuals that were supplied were also littered with errors and were poorly written. The slides the trainer was using did not match the material in the manuals nor the order of the modules so it was quite often during the latter part of the week that I was unable to follow fully as what was being discussed was not relevant to what was in front of me.