the course attended was using the virtual class room facility supplied by Global Knowledge. Attending the course required some checks to be carried out to ensure that there were no connectivity or compatibility issues. The session got going with no major problems, the interface is clear and there is a short help screen to assist with any simple questions. The presentation has pride of place in the centre of the screen and the white board facility is an excellent addition. The Instructor could clearly be heard, although there were issues when delegates were speaking, with voiced drifting in and out and only half sentences heard. If I was to highlight an issue - being online with a class room can be quite isolating, it would be good if the instructor attempted to engage with the online audience to ensure their views and experience was shared. Without the visual queues gained by actually being in the class, it is difficult to gauge an appropriate time to jump. Overall, though the class was well presented by a knowledgeable who provided the appropriate tools to ensure a very good exam pass