You really need to avoid GLS as a shipper. I found ratings on them here, and wish I had found them earlier... The facts are in my case: On January 20th GLS driver said it was an unsafe delivery address. A blatant lie! (Unless you are terrified of cattle fenced in a pasture) On January 23rd they said it was an incorrect address. Another blatant lie! On January 24th they said that they tried to call me. Another blatant lie! I had my phone with me every second of the day and there were no missed calls. Their customer care finally told me I could go to their office in Redmond Oregon and pick it up. They are only open from 8 am to 10 am. I made the trip. When I got there, there wasn't anyone in the office so I went back into the warehouse and found someone to help me. He looked everywhere and could not find my packages. He stated that he sent a bunch of stuff back to the shippers on January 24th and my packages must have been shipped back. They had no way of knowing. No way of tracking. I asked if the packages could still be on the truck and was told no. As I sat in the parking lot on the phone with GLS customer care AGAIN, a Budget rental truck pulled in. I saw the driver take two packages into the office. I waited a few minutes and sure enough the guy from the warehouse came running out with my packages! Thank God I finally got them, but this has been the worst experience I have ever had with a shipping company.