My daughter sent me my birthday present via GLS. The package had to be signed for because it contains alcohol. They tried to deliver twice but came to the house when I explicitly told them I wouldn't be home and I couldn't sign for it. The second delivery attempt was almost a month ago. Since then I have called them three times. Each time the person on the phone couldn't locate my package and said the "operations division" would contact me via phone or email. I never heard from them, after three attempts. On the last call, they were unable to even tell me where my package is located, even though it should be in this city since they tried to deliver twice. I offered to go pick it up, but they said they have no facility where customers can pick up packages. What a terrible, fly by night, mickey mouse company! How are they even in business? I'm going to tell my daughter to try to get her money back.