I ordered an item that was on sale and it turned out to be too small. I asked to exchange the item and was told Gluteywear doesn't do exchanges, only returns. Any desired exchange can be returned, refunded, and then ordered again in the customer's preferred size. This however does NOT apply to sale items, and mine was on sale. This is not legal. UK Customers ordering items online, by mail, and/or telephone have the right to cancel their order for a limited time even if the goods aren’t faulty. The customer must be offered a refund if they’ve said within 14 days of receiving the goods that they want to cancel. The customer then has another 14 days to return the goods. Sales are not exempt from consumer law. Despite this, Gluteywear customer service would not refund my item and I had to get my credit card involved to resolve the issue.