This regards the Bedford branch, however I believe the service manager David covers both. My wife and I have had the worst customer service. The service manager "David" was rude to myself and my wife. Laughed when I told him my wife needed her car back as she worked in a special needs school and then claimed he had a cold when I called him on it. I asked multiple times for his bosses phone number and he hung up the phone on me. My wife's first interaction with him left her scared and I had to go in and pick her car up for her. As long as they employ this man go elsewhere I am still waiting for a formal investigation but as David said on the call to me there was no issue with his behaviour and it was my wife rather than him and has still not fully apologozed to me or the woman he intimidated. This man has been with the business for a month, either he needs to go on a course to deal with the public or removed. I guarantee this will happen again. I have raised a formal complaint which I am still waiting on hearing back on.