I placed a trail order for 10 boards of cladding, order number 48673. Out of the order, 1 of the boards had a split around 3 inches in length, and ,1 of the boards had a large bow down the whole length. The boards came as 4m lengths, however they are being installed as 2m, so there isn't much leverage to get the bow out. After asking for the two boards to be replaced, I simply got a message saying a courier will be coming to collect the two boards for a refund. This would make me short for the job I'm doing. After stating this, I just received another order saying the boards are ok, and I should seek advice from a professional carpenter. I was also advised I could have the whole order collected for a refund. So in a way that's good, but not really what I wanted. Abit of feedback to the team, it's abit rude to assume someone's knowledge, by asking them to seek a professional. I tried the internet, next time I'll just go to the wood yard as I feel there's a better service. It's a shame as Im doing whole side of my house, which would have been a order for around 3k.