This was an absolutely seamless process from start to finish! I appreciate the rapid, transparent initial quote for my laptop(I only had to answer a few questions around the model and shape it was in to retrieve it). Next, I called Go Roostr to inquire how to wipe my machine before sending it in and reached a LIVE person within minutes who walked me through the steps. Finally, once I sent in my computer I was notified once it was received and the very next morning once it was processed with an accompanying payment. I'll definitely be using this service again!