Honesty is the best policy. Do Not differentiate the treatment of NEW CUSTOMERS and those RENEWING. I had to fight very hard before you would agree to treat me as a NEW CUSTOMER to save £94.00 against a RENEWAL NOTIFICATION of £499.52. This figure was 32% above last years premium of £378 56. It's NOT GOOD ENOUGH in a CAPTIVE MARKET where we are obliged to buy Insurance in order to drive by law !! REMEMBER THIS before sending out NEXT YEARS Renewal Notice....................D.
5 years ago
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