I bought my insurance through the go compare sight and followed the quote through all the steps which took me to Payment in which I payed through my card. All good up to then.... but now I tryed to activate my £250. Free Excess following the Email that was sent to me . View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:22 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:16 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 03:17 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc I clicked on the register policy option. But I cannot redeem My Free Excess.