It has taken several days mainly struggling with a system failure in the Saga website, which customer service people were totally unaware of. Everything was fine until I clicked to accept the quote to move from GoCompare to Saga, only to get a screen saying” there is a system fault” and an 0800 number to call. This I did and offered the reference number only to be told that it was unique to GoCompare and not recognisable to Saga. Why one wonders do GoCompare IT and Saga IT not talk to each other??? Also I was told by a lady in GoCompare that she could not create the £250 excess facility and that I would need to speak to them to get that facility. Finally found help with Bidhan at Saga who had to take me through the quote again (even though I still had the details on my laptop as we spoke), before finally got to pay my premium. I have asked Bidham to register a complaint on my behalf as I feel some small token of financial compensation to me is justified by the vast amount of valuable time invested by me in sorting out this fiasco. Many a customer would have given in and shopped elsewhere for their insurance. I hope that this information is passed on and that some improvement ensues. It should be a wake up call to both of your IT departments to make a user friendly and more integrated system Michael Baker