The personnel dispatch to my residence were very professional and courteous and displayed a genuine attitude in resolving my plumbing issues. Communicaton from the beginning to the end of a project is essential to customer satisfaction. Example: If other persons (Inspectors different personnel on site, etc.) are involved in making a decision on a project (plumbing, AC etc.) that should be addressed to the customer prior to commencing the job. To see if it will meet the homeowner's satisfaction. Provide homeowner with an accurate timeline when job will be completed such as holidays, weekends and special event that affect job being completed.