I used this company every year (SPENDING AT LEAST SEVERAL HUNDRED DOLLARS EACH TIME NORMALLY) for about 5 years with no problem. NOW THIS YEAR 2024...GARBAGE! COMPLETE RUN AROUND THIS TIME. I ordered my glasses as usual (however only ordered 1 pair this time to make sure the rx was correct 1st before ordering more), several days later received the usual it has been dispatched and may take 5-10 days to get to me, waited.....waited....waited...12 days later still nothing. Contacted customer service via chat and they said it had been dispatched but it should be there soon. Day 19 still nothing, contacted customer service via chat, was told the item had not been dispatched yet. I replied with an emphatic WHAT? You sent me an email on Mar 27, 2024 stating it had been dispatched and a week ago your rep said it had been dispatched. How is it now that it has NOT been dispatched. They responded with "well yeah it has been dispatched so it could take up to 21 days for you to get it". I responded with "hold up..u just said it had NOT been dispatched so which is it?", their response "u should get it in 21 days". My response "Ok so in 2 days, since it has already been 19 days, I will receive my package and if I dont I will get my money back:. Their response "Is there anything I can do to further assist you"? My response "Yeah, you can acknowledge what I just said to you". Their response.....crickets chirping.....their response.....frogs croaking........chat ended. THIS will never happen again with Goggles4U. I will NEVER order from them again. I sent business their way and always stood up for them but now I have a taste of who they REALLY are and they are GARBAGE. Luckily my bank will reimburse me. DONT LET THIS HAPPEN TO YOU. BE KIND TO YOURSELF. DO NOT ORDER FROM THIS COMPANY.