Due to changing eye conditions my wife and I ordered 6 pairs of glasses/sunglasses from Goggles4u over the past year, after years of buying glasses from other well known websites that have gradually raised their prices too high for us. Our experience with Goggles4u has ranged from 5-star to 1-star. On the 5-star side the glasses were all well made and at the lowest price online. Customer service was usually prompt and helpful. On the 1-star side, I had to wait nearly 2 months for one of my orders and assurances of forthcoming delivery were vague and untrue. I requested a refund twice and it was basically ignored. I supposedly got the shipping charge refunded, but I did not verify that. It is clear from my experience and others that this company will not provide refunds, but to their credit all our glasses eventually arrived and are quite good quality with perfect prescriptions, hence the overall rating of 4 stars. I would order from them again, given the alternatives online and the ridiculous costs at brick and mortar optical stores.