The initial process was OK, the admin staff well responsive. However, our nightmare experience with Gold Crest started post survey. We went for the most comprehensive survey possible (building) as it was our first time. The report seemed fine but again, we are inexperienced so only know the basics and expect a RIC's certified to pick up on major issues such as damp or subsidence. In this case they failed to check the walls appropriately and when asked, they blamed us / the previous owners for negligence instead of taking any responsibility. Extremely stressful dealing with the 'senior' people at the company.