The report we received missed a major defect on the garage roof that was discovered after moving in. After lodging our complaint they have thrown the terms and conditions back at us, because we didn’t get formal quotes for unrelated defects this allows them to squirm free. We have been offered a refund of the fee so they must not value their work! Avoid this firm at all costs the report will include none issues (new facia board on garage) and then when you don’t get a formal quote for a minor cost, they will use that to not honour the massive defect. We are taking the complaint to the independent adjudication.