1. No communication 2. Didn't pass payments on to golf courses but took groups money 3. Offered no help or assistance to resolve 4. Booked members of our group separate tee times due to last minute payments 5. We added people to our group booking and they took payment but they didn't do any room or golf bookings, which we managed to resolve just before travelling We arrived and although the booking was for 14 golfers, which they took the money for the booked tee times for 10, then 2 more 2 hours later, then the last 2 another 2 hours after, the course said this was due to them paying only for the first 10. This company replied stating it was because we added 4, we did, but this was several months before and they had taken payments. We then had no buggies for 2 out of the 3 rounds. Both course confirmed they were booked but after repeated requests golf direct hadnt paid the money we had given them. This was also the case for other groups that were at the course and hotel. The staff at the course said this was a regular occurance with this company. They have offered the group vouchers to use with them again, none of our 14 member group or groups we spoke with wanted them and we couldn't find anyone who wished to use golf holidays direct again