Zero Accountability by Golf Holidays Direct Firstly sorry for this long comprehensive balanced review of Golf Holidays Direct, but you want to be fair and give the benefit of doubt having experienced GHD aka Golf Holidays Direct over 2 bookings one over a small budget booking costing £600 and the second costing £13000 including external flights from Singapore.. So you need challenges and experiences, to give honest feedback and see if GHD have adopted lessons learnt from my first booking. Disappointingly. NO, and as a Result I was calling GHD and Golf Courses everyday of my last Holiday, so very stressful everyday.and not a Holiday or a 11 day Golf Trip. When you are at Golf courses and they say they have not been paid, and they advise you to seek alternatives to GHD on your next Booking, by booking directly yourself or Your Golf Travel, that’s not filling you with confidence, but you still relay this message back to GHD hoping they have a lessons learnt Review. Unfortunately I made a mistake in Trusting GHD again, and booking the second Golf Holiday to Portugal/ Spain costing £13k with flights from Singapore and UK. This will be the LAST occasion we will utilise the services of GHD, because in our opinion the Customer is Not the First Priority its Profit over Safety and Customer Experience. Like any package Holiday provider, your expectation is a holiday with stress free bookings of Hotel Stays, Transfers, and bookings of Golf venues. GHD have a limited knowledge and experience of the actual Golf Venues, which impacted our current Golf Holiday to Portugal/Spain where one of my Golfing friends got injured twice on a course unsuitable due to the harsh conditions and bad. weather. In the UK this Golf course would have been condemed un playable under HSE guidelines, The Portuguese /spanish would never close the course. Take it up with your tour operator they said. Would GHD step into help NO, we were left to fight your own battle at the Golf Course ? I wrote to GHD during the first issue involving wrong booked tee times second day into our trip at Laguna Golf Resort Vilamoura Portugal and called them but no response All I had was a response, that we will investigate, after several incidents involving bookings at Golf Venues and a Hotel Reservation in Spain. Most of our holiday was finished by then, so we coordinated everything thing ourselves calling every venue and not trusting the GHD itinerary ,right up to the final transfer to the Airport home. Everything sent on email, did not match the Golf Course Bookings. So why would you book via GHD ? . We witnessed Individual bookings getting refunds. We were offered nothing not even an apology or any accountability. The Golf courses showed us email correspondence. back to GHD which were not adjusted for the final itinerary.. It was escalated to the MD , he just quoted AGGRESSIVELY Terms & Conditions and contact your Holiday Insurance. The MD would be correct hiding behind robust T&C if the whole booking was 100% correct, but I will leave this for another formal response to GHD. My advise is book direct yourself, knowing you will receive back paid confirmations through actual Vouchers for Golf Venues and Hotel Bookings. Lastly you have Protections through your Bank / Credit Card and Consumer Act: If you book GHD you could RISK, your whole Golfing Experience , ringing GHD everyday for confirmations of payment to Golf Courses and Hotels constrained to GHD UK Business Hours only, GHD have NO 24 Hour Hotline, so if you arrive outside of these hours in an Overseas Country with a Time difference's you pay for your own Golf or miss tee times. Also note GHD only deal with the person who made the booking as stated by the MD . As a result my colleagues will be making their own representations One of them is to ask our clients who have booked trips to Ryder Cup Next Year via GHD to seek reimbursements, because they booked GHD on our recommendations. The compettion is less Risk and more customer friendly with a proven track record