Thoroughly disappointed, We (group of 8) had originally booked to go to Mar Menor with Golf Holidays Direct based on the information from their web site which states “If you are looking for an unforgettable holiday in a heavenly setting, you will find it at Ona Mar Menor, a 5-star hotel in Torre Pacheco, Murcia, which offers you an exceptional experience and all the amenities you expect from a luxury resort. One of the most outstanding features of Ona Mar Menor is its wide variety of accommodations. Whether you prefer a spacious room or a furnished apartment with up to 3 bedrooms, this resort has the perfect option for you and your travel companions. The rooms and apartments are elegantly decorated and equipped with all the modern amenities you need for a comfortable stay”. We had booked accommodation in 2 bedroom apartments for the group on a B & B basis, the golf tee off times were confirmed as 13.30 on 10th, 11.00 on the 11th and 11.00 on the 12th all complete with transfers to and from the airport and the golf courses The Mar Menor resort also offered a number of different dining venues around the resort. On 8th October 2 days before the trip we were advised by Golf Holidays Direct that the whole agenda had been changed, our accommodation had also been switched including revised tee off times. Golf Holidays Direct moved the group to the sister hotel which was effectively in the middle of nowhere and a taxi to town was an extortionate cost leaving us with little scope for evening meals etc. the tee off times had also changed leaving us to tee off at 15.48pm which meant that playing a full round at Saurines could not be played due to daylight. (only 16 holes played) The course at Hacienda should not have been open as the condition of the course is the worst we have ever seen with completely bare fairways and rock-hard ground, also the back nine was closed due to irrigation issues so it meant playing the front 9 twice (not really acceptable) We (the group) changed the golf venue on the 12th (due to late tee off time) however transfers were still included however to receive notice on the 12th that transfers were not available and that we would need to sort out ourselves left us a very frustrated with Golf Holidays Direct considering all the issues previously encountered. We (the group) appreciate that we could have cancelled the trip however with such short notice this was not an option as flights, parking had already been booked with no means of recompense. Golf Holidays have not offered any explanation as to why this happened. We have been going to Spain as a group for the past 12 years using different tour operators and have never encountered anything like this previously and feel thoroughly disappointed and let down with the service given by Golf Holidays Direct. All of the changes deferred what would have been an enjoyable experience which we all look forward to each year. Contact has been made with Golf Holidays Direct however they have failed to fully answer our concerns with the service received and an explanation for the changes. We have been offered £200 off our next trip We will not be booking with Golf Holidays Direct again