Laughable Energy "Good" Energy - AVOID AT ALL COSTS! First of all this is the first time I have been driven to express my utter disdain for a company online however i feel it is imperative that i share my recent (well ongoing over the last 4 months) experience dealing with "Good" Energy and strongly advise any prospective customer against using these as their ethical energy supplier, as I assure you they are far from this and you will be slapped with very large bills out of the blue due to their dubious energy usage estimates (which I strongly believe is done on purpose). In September/October of 2020 I had the pleasant surprise of receiving an £800.00+ additional bill to my usual energy usage costs, this of cause knocked me for 6 as I only live with my partner and we are both VERY conscientious energy users living in a relatively small property. When I queried this bill I was firstly advised this amount was incorrect and would be looked into and that I should not pay until the matter is resolved. I then received multiple calls advising I needed to make payment and I had to explain the situation multiple times on the phone each time a call was made or received I had to keep chasing for an update as every time I was advised a resolution date I did not hear anything back then a further resolution date was advised and again no response, all this caused undue stress as it was a large amount of money that needed to be paid and having the stress of potentially having to come up with nearly a thousand pound whilst both my girlfriend and myself had been heavily affected financially by the pandemic was an incredibly stressful and anxiety inducing experience. I requested that they come and check our meters are functioning correctly due to the out of blue drastic increase in costs (over doubling our usual costs) however I was advised that the engineer call out would be at my own cost this is more than likely to put people off actually having their meters checked no doubt. I had to again chase for updates on my back billing after receiving new bills and further accruing charges (now taking the total outstanding to over £1000.00 since October). This morning I received an updated statement with a slightly reduced outstanding amount again with no explanation of where these astronomic charges have came and no breakdown of costs they are just expecting me to pay. They acknowledged that there has been customer service failings and very generously offered a £15.00 good will gesture... all this for 3+ months of anxiety & stress and I am still yet to receive any helpful update any breakdown of charges or anything like that. I feel utterly disappointed in their service and my heart goes out to any elderly people and people struggling financially who want to do their part for the environment and use a so called "good" ethical / environmentally forward thinking energy supplier, as I think of the people terrified to put their heating on fearful of what astronomic charges might be slapped on them out of the blue. I have seen other reviews have similar experiences so this does not appear to be a one off error. I am incredibly frustrated and angry whilst I have written this review up and I really do urge yourselves to consider signing up with good energy I have had the worst customer experience of my life and as the matter is still ongoing i have now had to contact OFGEM the Energy Ombudsman and will be contacting Citizens Advices on how I can take my complaint further. I have declined Good Energies very generous £15.00 good will gesture and I will keep this review updated as the complaint and query progresses and I will be looking to change supplier as soon as possible. Thank you for your time and hopefully you will reconsider singing up with "Good" Energy.