I switched from Scottish Power to this bunch of incompetent buffoons with one of my rental properties. One of my biggest mistakes! Corresponding meter readings provided by 2 independant estate agents with zero usage on numerous occasions and 5 months later and £100 in credit which they have stolen from me; they provide a gas bill for just shy of £150 for less than 6 weeks, during the summer months, on an empty property with zero usage!!!! Beyond a joke now having spent atleast 40 minutes on hold before even having the 'pleasure' of speaking to one of the idiots that answer the phone and promise to take all the appropriate steps to ensure this matter is rectified. If you want to keep your sanity and have fewer grey hairs DO NOT SWITCH TO THESE INCOMPETENT THIEVES!