We are on Economy 10 - something we didn't ask for and we're never told that was what Good Energy put us on. It means we have an extra standing charge for something that we never actually use, as it's not connected to anything. It took some time to find out from Good Energy why we were getting this extra charge, and once we did find out we wanted to stop it. Good Energy messed us around on this for several months but eventually told us that we would have to replace the meter. But it is proving impossible to actually get the meter changed. You can't ring and book an engineer to do this, you can only request an appointment, asking about one date at a time. Several weeks later they will tell you that no appointment is available that day so you have to ask for another date. They can't tell you what dates they do have appointments available, you just have to keep asking and keep getting rejected. I've been trying to make an appointment since August. We did agree a date once, but the engineer never turned up, and they informed me he wasn't going to be coming by email when I had already been waiting for 3 hours. In the mean time of course we are continuing to be charged this extra standing charge that we have never used. It's criminal. They have told me verbally that they will refund me when they have changed the meter, but they won't make an appointment to actually do so. I think they know that I'm not going to switch until I get my money back, so they are keeping me hanging on. They are sharks.