Wow! where to start, we wanted to help the planet...great in theory but switching from British Gas to Good Energy was a bad move. They billed us incorrectly for over a year in Imperial units and not metric. This took over 3 months to sort out. Then there prices went through the the roof, and our direct debit amounts kept changing. We have tried to sort out an affordable payment plan, but there not interested in the slightest. They passed our account on to a debt collection agency as we said we could no longer afford the increases, the debt collection agency then passed it back to GE stating they were acting unethically. Currently there threatening us with a CCJ and enforced pre payment meters. It’s beyond a joke. The collections team hide behind emails & demand unaffordable payments. Awful customer service. There is nothing good about them! Avoid!