DON'T TRUST THEM Awful ...my bill went up over amassive £1.200 pounds . Paid rediculous amounts, complaind and miracle occurred..it became exactly 0,000, how can it be precisely zero . Just left and the only owe me around £60 which I find very hard to believe they only owe me that ..bearing In mind it's been summer Have had final bill , and guess what I now owe them . They just make it up! From nearly £300 in credit , to owing them over £100 in a few weeks , unbelievable. Please note the non existent address below! So helpful .thanks for nothing lizzie Already contacted customer services. I have put f.a.o. the manager. And I want my bill on hold . As I feel that from the date of my zero bill , just over a week ago . Having made a huge payment .. in that time they are saying I owe £112.07 after having a mostly empty house, and no heating on ! There are only 2 adults in my house . It's not full of children running up huge Bill's with cooking washing showers etc. I truly feel ripped off . Was expecting a refund as made payment since bill was zero . And it's under 2 weeks since Funny never get much response to email. Better to sort it on here really . I'm with Scottish power now and feel secure. Unbelievable..they went from zero ..to owing me just over £60 ..in a few days . Then just took two payments £60,59 and £54.46 Just taken from my bank , my payments should go out on the 9th as requested . They took on the 1st and 2 nd Therefore making me overdrawn I don't trust the bill at all . As within a matter of days it changed dramatically . CANCEL DIRECT DEBIT ON LEAVING. ADVICE PEOPLE TO LEAVE for a reliable cheaper deal. Had nothing but GUESS work and feel they stole from my account . Was shocked when I saw they had taken money out. Bearing in mind one payment was a gas bill ..GAS HAD BEEN OFF AS WAS WARM WEATHER . DISGUSTED WITH GOOD ENERGY Gas charges ... my only gas is heating , and it hasn't been on until the 1st October Yet they have charged me for gas all summer ! Got my payments back that they STOLE ! NEW bill for electric is £19.60 Gas is even less .. Seems as though any payment to them on leaving will do! They owed me money ..now seem hell bent on just getting some money off me . So it appears the payment they helped themselves to was WRONG ! You couldn't make this up . Disgusting ! Apparently my gas charges ...as didn't have heating on ..are from my gas oven..only its electric 🙄