At the time I switched from Scottish Power I realised that this might be a terrible mistake. Your company did not take control of the transfer process and just sat back waiting to be given meter readings from a third party that just could not get the readings correct. It took about four months to get this sorted out giving a lie to the notion that switching supplier is simple and straightforward. It should have been but Good Energy were useless at resolving the problem. Since then matters have not improved and I find the first level respondents in your Customer Service to be friendly but inept at dealing with enquiries. I have stated that I will have moved away before the end of my first year with you and I intend that to be so.