You seem to be doing a lot to contact people and get them to change their focus. Someone needs to do it, as individuals feel they are banging their heads against the wall and feeling futile in the process. Like the way I can ring you up and get a reply pretty quickly and that your staff understand what I am trying to say. keep up the good work. My only grouse is common to all the Electric/gas utilities, why cannot the gas and the electric accounts be grouped together. We tend to have a larger surplus in gas and perhaps in debit to the electricity. Cheers Marion Sborne