Their food may be good, but their customer relations are dire. I assumed the attached instructions for the pie I ordered were for cook from frozen. Wrong. Inedible and cold. This was worrying so for the beef Wellington I had bought, for our wedding anniversary, I checked the cooking instructions online. Yes, cook from frozen. I followed the instructions for the electric oven. Great pastry but solid meat. I have a fan oven. No instructions. Sad. So because I was the former MD of a local Bristol company I sent a long email to their email address suggesting improvements to the information they provide. No response.