This was one of the worst experiences we've had in a very long time. We called to schedule the return of Home Depot to complete the installation of our new dishwasher. 1) the phone agent suggested we not schedule for Thursday 10/27, as she had only 2 slots open, but she did take down the note that the original delivery included the dishwasher, but not the installation parts. At her suggestion we scheduled installation on Friday 10/28; 2) on Thursday evening we received an automated call informing us the crew would arrive between 1:30 - 4:30 p.m. on Friday; 3) Friday rolls around, I call dispatch to get an update at 4:15 p.m. The dispatcher tells me our installation is now scheduled for 3:00 - 7:00 p.m.; 4) within minutes the driver calls to say they are 15 minutes away, but I had to clarify with him that they were to remove the old dishwasher and install the new one; and, he needed to bring the missing installation kit; 5) well, 5:00 p.m. rolls around and nobody shows up; and I call dispatch back for an update. A different dispatcher takes my call, and tries to reach the driver. We end up holding for approx. 10 minutes; 6) while on hold, the driver calls back informing us that they won't be coming to do the installation because "they don't have our dishwasher or the parts for installation; 7) I tell the driver the dishwasher is sitting in my dining room, and had been delivered on the original date; and, he tells me I'll have to call Home Depot to schedule another date; 8) I thank him for his effort, and call Home Depot dispatch back. This dispatcher states she can schedule us for installation next Tuesday 11/01, and will ensure the driver brings all parts for installation 9) this whole less-than-wonderful experience wouldn't be so painful, but we had purchased the complete appliance bundle, i.e. fridge, over-the-range microwave, gas range, AND dishwasher all over 2 weeks earlier. In today's economy, when a consumer spends almost $5K on appliances, it's reasonable to expect competent coordination and installation of the appliances. Purchasing these appliances saved us some money, but not the headache. In the future, we will spend the extra money and have a small local appliance store take care of us. It simply wasn't worth this headache, and inconvenience of taking time off from work. Wish us luck that the installation actually takes place next Tuesday, 11/01.