Christmas for four nights there was a disaster. I have used that word with care. Kids running about screaming and shouting at 3am, totally inadequate lift system. When our two Coaches arrived, 87 people found it difficult to get to their roomd. Ther were two lifts but one carried 3 people and the other 2. That's if we could get one to the Ground Floor. There were many, many other issues e.g. I was expecting Gammon for my Christmas Day Lunch and received what looked and tasted like Breakfast cooked Bacon. There were many other issues like Heating and Lights not working, etc but I do not have the room or time to go furthrt.