I purchased Pixel C in Oct 2016 which lasted only until Sept 2017 - faulty screen backlight. I got it replaced under warranty. Unfortunately my newer Pixel C failed in Nov 2019 due to the same issue. I contacted Google Support in order to resolve the issue and that's how I faced THE WORST CUSTOMER SUPPORT I HAVE EVER COME ACROSS, BAR NONE! The first rep insisted on going through factory settings despite the fact I suggested it was a hardware issue- fine. I did it, with no resolution of course. The second rep was equally useless and did not respond to my emails. The third rep was nice but useless as well. All I got from her was a CONTACT FOR A REPAIR COMPANY WHO DON'T REPAIR PIXEL C! In total: I spent hours on the phone and sent a bunch of emails and yet, the issue still hasn't been even investigated. I must admit I was a google enthusiast- I have had Pixel1-Pixel3 phones and Pixel C of course, however the recent experience made me change my mind drastically: I will not buy Google kit anymore and I will not recommend it either.