I placed an order in October (reading most of the reviews people have had issues receiving their order) I personally haven’t which is why I continued to order from this site and hadn’t looked at their reviews until now. On this occasion the items arrived open/faulty so I contacted them to return this and they said they would process the refund straight away. I returned both items and paid for postage which they said they would reimburse. The conversation regarding the refund had been ongoing from October to January. Each time they said “I will get this looked into for you and make sure this is refunded” “I can now confirm it has been refunded” but it hadn’t. Then when I replied to say I’ve had that same reply numerous times they decided not to reply at all. They basically stole my money and plenty of other people’s by the looks of these reviews. Never buying from here ever again. If I had read the reviews before buying I would never have bought from here. I have now contacted my bank (halifax) and I’ve been able to get my refund, excluding the postage money, so only lost out on £3.79 now. Contact your bank if they have not refunded you or if you have not received your order.