Well...to improve their service, Gooseberry could start by sending the correct item! Also, if they have sent the wrong item and receive notification about their error, they might well reply to the request to change the incorrect product instead of ignoring the emails. So I have a product I cannot use (literally, I opened it eventually as I had run out of shampoo and this one makes me itch) and no communication other than one automated response from Gooseberry saying they would look into it. The whole purpose of my online shopping is to buy specific products unavailable in high street stores. I have used one particular shampoo for years as it is the only one that agrees with my skin, so it is very frustrating to have wasted money like this...I have had to buy elsewhere.