If there was an option to give "0 STAR" then I would definitely be choosing this option. My partner ordered Kevin Murphy hair products from Gooseberry for my Birthday. He ordered them on 05/01/2020 to arrive in good time before my Birthday on 16/01/20. It is now 17/02/20 and we are yet to receive out items. The customer support we have received has been appalling, we have been promised on numerous occasions that the goods have been sent/or will be sent the next day and yet nothing has been received, yet they have taken his money!!! There has been explanation as to what has happened, there wasn't any warning that they wouldn't turn up on time and no offer of any discount given the amount of time we have waited either - we haven't even received a response each time we have inquired to see where the products are! I cannot believe they manage to run a business this way and we definitely won't be using them ever again. We just want a refund now. Do not order from this company.