’ve used Gooseberry Shop, Nottingham via their online platform in early 2019 and (despite a delayed delivery) they completed the order eventually (after a few chasing emails). I placed a Black Friday order, for the same goods, on 17/11/19 and have had nothing but excuses and delays. Their web shop replies to all emails promptly, but their actions don’t match their promises ! I eventually lost patience on 3/2/20 and requested a full refund, which they stated may take 3-10 business days to show in my account. Needless to say, this timescale wasn’t kept to, so I contacted my bank yesterday who managed to lodge a “chargeback” (due to the lack of refund) and the bank processed a full refund same day. Under the circumstances, I cannot recommend Gooseberry Online at all and would strongly advise you to shop elsewhere: Don’t be fooled by the discount codes and competitive prices : they’re out of their depth in the world of e-commerce and unavailable to talk to (via phone) in case of complaint !